"Talking Matters have been responsible for all of our qualitative recruitment for many years now, and I have been consistently impressed by their work. Sue is intelligent, resourceful and conscientious, and has a healthy obsession with quality control. She has succeeded in recruiting respondents for a wide variety of projects in some very obscure corners of the UK, and drop-out rates are the lowest I’ve ever experienced. If ever there is a problem, Sue is quick to sort it without fuss."


Mark Ellis

Managing Director

The Knowledge Agency


"We have been really impressed with Talking Matters. Sue and her team have recruited a good mix of participants for both consumer and business focus group research, often when there are challenging timescales. For every project we work on with Talking Matters, Sue always keeps me informed on how recruitment is progressing. Their recruitment approach is second to none and we always have had 100% attendance at each focus group we have facilitated."


Daljeet Johal

Databuild Research & Solutions Ltd


"We always choose Talking Matters when it comes to qualitative recruitment, and have done so for 10 years.  Not only is Sue efficient in ensuring we have strong attendance in line with our sample requirements, she is always honest with regards to feasibility and any challenges we may encounter. We thoroughly recommend Talking Matters - quality recruitment every time!"


Oliver Taylor

Senior Account Manager – Insight & Research


… and one from the other side….


I have worked with Sue Jackson for 24 years and I find her efficient, approachable and very professional.  She sets very high standards which is why I enjoy working with Talking Matters.   Projects are always interesting and challenging, and the paperwork clear and concise.  She will listen to those ‘on the street’ and values their feedback – as do her clients.  She always goes the extra mile to ensure a project is to spec and on time – every time!   This is the reason that clients stick with Talking Matters!


Sue Woollard

Qualitative Recruiter (London)